Privacy Policy

CLSQ Privacy Notice
This notice describes how CLSQ, as a data controller, collects, uses, shares and retains the Personal Data You provide, and informs You about Your choices regarding use, access and correction of Your Personal Data. CLSQ is committed to ensuring that any Personal Data it receives is protected and handled in accordance with applicable data protection laws, including the UK GDPR, the Data Protection Act 2018 and the Data (Use and Access) Act 2025 (together, "data protection laws").

In this Privacy Notice, “We”, “Us” and “Our” refer to CLSQ. "CLSQ" means the following companies, who are the controllers of Your Personal Data: CLS Property Insight Limited, registered in England and Wales with company number 06993053, authorised and regulated by the Financial Conduct Authority (“FCA”), and CLS Data Limited, registered in England and Wales with company number 10446473.

Responsibility for data protection within CLSQ is held jointly by Our Chief Information Officer and our compliance team; if You have any questions about how We use Your Personal Data, please contact Our Compliance Officer using the details in the section "Who to contact" below.

This Privacy Notice is separate from and not intended to override the terms of any contract We may have with You or Your rights under data protection laws.

When We say, “You” and “Your” in this notice, We mean anyone whose Personal Data We may collect, including:

  • Anyone seeking a quote from Us or whose details are provided during the quotation process;
  • Anyone placing an order for a product with Us and/or requesting services from Us;
  • Policyholders and anyone named on or covered by the policy;
  • Anyone who may benefit from or be directly involved in the policy or a claim, including claimants and witnesses.

If You are ordering products from CLSQ through a third party such as a solicitor, broker or other intermediary, they may have their own reasons for processing Your Personal Data. Please contact them directly should You require further information about their use of Your Personal Data.

Collection and use of data

Personal Data, means any information from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

CLSQ may collect a range of personal and business information supplied by You or third parties on Your behalf. Wherever We collect or use Personal Data, We will make sure We do this for a valid legal reason.

CLSQ may also collect data about You, Your business or the property for which the order is placed from a number of different sources, including but not limited to the electoral roll, third party databases available, other insurance or property search firms, loss adjusters and/or other parties involved in the process of administrating a claim, as well as publicly available sources.

We will always explain clearly when and why We need this information and the purposes for which We will use it and, where necessary, We will obtain Your explicit consent to use Personal Data.

Please refer to the table below, which outlines the types of Personal Data We collect, the purposes for processing it, and the lawful basis for doing so.

Generally, We do not rely on consent as a legal basis for processing Your Personal Data, although We will get Your consent before sending third-party direct marketing communications to You via email. You have the right to withdraw consent to marketing at any time by contacting Us.

You can visit our site without providing Us with any information about yourself. You do not have to provide Us with any Personal Data, but if You do not provide the Personal Data that We need, We may not be able to proceed with Your account registration, order or any claim that You may make.

We do log Your IP address (the Internet address of Your computer) to provide Us with an idea of which part of the site You visit and how long You spend there.

Your IP address is not linked to anything personally identifiable. We also log the computer, operating system and browser type that You are using. This information is automatically provided by Your browser.

Our website does not enable our visitors to communicate with other visitors or to post information to be accessed by others.

The website operated by CLSQ may provide links to other sites. When You click on one of these links, Your browser will download pages from the other site. You should satisfy yourself that You are comfortable with the privacy policy adopted by any site You visit. CLSQ supports and advocates ethical policies with regards to privacy and data protection but cannot be held responsible for the actions of any other site.

Although We take reasonable steps to validate links, such links are for information only and do not represent any undertakings as to the availability, merits or behaviour of any site or organisation.

“Cookies”

Sometimes it is useful for the CLSQ website to remember You when You come back to the site. The way We do this is by storing a small file on Your computer, known as a "cookie" which can only be seen by the CLSQ website and will not expose You to any security risk. A cookie is perfectly safe and doesn't affect the performance of Your computer in any way but it does mean that if You are using the same computer We can recognise You when You come back to our site.

We do not use cookies to store Personal Data nor do We link non-Personal Data stored in cookies with Personal Data about specific individuals.

Personal Data about others

We may collect Personal Data about other individuals, such as employees, clients, family, or members of Your household. If You give Us information about another person, it is Your responsibility to ensure You have a lawful basis for transferring their Personal Data or confirm that You have told that person why and how CLSQ uses Personal Data and that You have that person’s permission to provide that Personal Data to us and for us to process it.

We will get Your express opt-in consent before we share your Personal Data with any third party for marketing purposes.

Opting out

You can ask Us or third parties to stop sending You marketing messages at any time by logging into the website and checking or unchecking relevant boxes or by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to Personal Data provided to Us as a result of a product or service purchase, other business transactions or service experiences. 

Opting out of marketing does not affect the lawfulness of processing carried out before You withdrew Your consent, and it does not prevent Us from contacting You where necessary in relation to the products or services You have requested from Us.

Sharing Your data

We may share Your Personal Data, where necessary for the purposes described in this notice, with the following categories of recipient:

  1. the insurers whose products We distribute, and other organisations involved in arranging and administering Your insurance and any claim, such as brokers and intermediaries, insurers, reinsurers,  loss adjusters, claims handlers and investigators;
  2. between the CLSQ entities, where necessary for the administration of Your products, services and claims;
  3. our service providers acting on Our behalf under written contracts, for example IT, information security and hosting providers, payment processors, and professional advisers (including lawyers, accountants and auditors);
  4. regulatory, dispute-resolution and law-enforcement bodies, including the FCA, the Financial Ombudsman Service (FOS) and the Information Commissioner's Office (ICO), or any successor body;
  5. fraud-prevention and credit-reference agencies (who may keep a record of the search); and
  6. prospective buyers or purchasers, and their advisers, in the event that CLSQ sells or reorganises all or part of its business.

Your Personal Data may be disclosed when We believe in good faith that the disclosure is required by law; necessary to protect the safety of Our employees or the public; required to comply with a judicial proceeding, court order or legal process; or for the prevention or detection of crime (including fraud).

For Bonds and Estate Administration, CLSQ shares Personal Data with third-party suppliers in order to fulfil the Bond/Estate Administration services. The third-party suppliers provide mandatory administration to the Bonds/Estate Administration services therefore, consent to this specific data being shared cannot be withheld. If You do not consent to CLSQ sharing this Personal Data, then the Bond/Estate Administration services cannot be provided.

We will only share Your information in compliance with data protection laws.

Transfer and Storage of Your Data Overseas

Personal Data may be transferred to countries outside the UK. They will at all times be held securely and handled with the utmost care in accordance with all applicable principles of English law. Personal Data will not be transferred outside the UK unless the transfer is to a country which is considered to have equivalent standards with regard to data protection, or We have taken reasonable steps to ensure that suitable data protection standards are in place.

Data Retention

CLSQ will only keep Personal Data for as long as it is necessary to continue providing our products and services to You and/or to fulfil our legal and regulatory obligations.

The specific retention period for your personal information will depend on the relationship you have with us and the reasons we hold your personal information.

For further information on our retention periods, please contact Our Compliance Officer using the details in the section "Who to contact" below.

Data Subject Rights

You have a number of rights in relation to the information We hold about You. These include: the right to object to the use of Your Personal Data to the right to ask for a copy of the Personal Data We hold about You, subject to certain exemptions; the right to ask Us to update or correct Your Personal Data to keep it accurate; the right to withdraw any permission You have previously provided; the right to ask Us to delete Your Personal Data from our records if it is no longer needed for the original purpose; the right to ask Us to restrict the use of Your Personal data in certain circumstances; and the right to complain about how We handle Your Personal Data (see ‘Who to contact’ below).

Please note that there are times when We will not be able to delete Your Personal Data. This may be as a result of a requirement to fulfil Our legal and regulatory obligations, or where there is a minimum statutory period of time for which We have to keep Your Personal Data. If We are unable to fulfil a request, We will always let You know our reasons.

Regarding automated decision making, we may use automated tools to help us assess risk and to carry out fraud, sanctions and credit checks. However, we do not make decisions that produce legal effects for You, or similarly significantly affect You, based solely on automated processing without meaningful human involvement. Where automated tools are used, a member of our staff reviews the outcome before any such decision is taken. We do not carry out profiling.

If You wish to exercise the rights mentioned in this section, please contact us at the email or telephone number provided in the area Who to Contact below.

Who to contact

If You wish to exercise any of Your rights or have any queries about how We use Your Personal Data, please contact our Compliance Officer, at: CLSPI, PO Box 574, West Malling, ME6 9PR or by email: compliance@clsq.com or by telephone: 01732 753 910.

We will consider Your request and either comply with it or explain why We are not able to. Please note, We may request evidence of Your identity to process Your request.

How to make a data protection complaint

If You have any concern about how We handle Your Personal Data, please raise it with Us first so We can try to put it right, using the contact details above. When We receive Your complaint, We will: acknowledge it within 30 days of receipt; take appropriate steps to investigate it without undue delay and keep You informed; and tell You the outcome.

You are also entitled to complain to the Information Commissioner's Office (ICO) at any time, although We would encourage You to come to Us first:

Writing: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

ICO Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Changes to this Data Privacy Notice

We may amend this Data Privacy Notice from time to time for example, to keep it up to date or to comply with legal requirements. Should any significant changes be made to the ways in which CLSQ processes Personal Data from those described at the time of collection, We will post a notice on Our website.