Privacy Policy

CLSQ Privacy Notice
This notice describes how CLSQ, as a data controller, collects, uses, shares, and retains the Personal Data you provide, and informs you about your choices regarding use, access, and correction of your Personal Data. CLSQ is committed to ensuring that any Personal Data it receives is protected and handled in accordance with applicable data protection laws.

In this Privacy Notice, “We,” “Us,” and “Our” refer to CLSQ. "CLSQ" means the following companies: CLS Property Insight Limited, registered in England and Wales with company number 06993053, authorised and regulated by the Financial Conduct Authority (FCA), and CLS Data Limited, registered in England and Wales with company number 10446473.

This Privacy Notice is separate from and not intended to override the terms of any contract We may have with You or Your rights under data protection laws.

When We say, “You” and “Your” in this notice, We mean anyone whose Personal Data We may collect, including:

  • Anyone seeking a quote from Us or whose details are provided during the quotation process
  • Anyone placing an order for a product with Us and/or requesting services from Us
  • Policyholders and anyone named on or covered by the policy
  • Anyone who may benefit from or be directly involved in the policy or a claim, including claimants and witnesses

If You are ordering products from CLSQ through a third party such as a solicitor, broker, or other intermediary, they may have their own reasons for processing Your Personal Data. Please contact them directly for further information about their use of Your Personal Data.

Collection and Use of Data
Personal Data means any information from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

CLSQ may collect a range of personal and business information supplied by You or third parties on Your behalf. Wherever We collect or use Personal Data, We will make sure We do this for a valid legal reason.

CLSQ may also collect data about You, Your business, or the property for which the order is placed from a number of sources, including:

  • Electoral roll
  • Third-party databases
  • Other insurance or property search firms
  • Loss adjusters or other parties involved in administrating a claim
  • Publicly available sources

We will always explain clearly when and why We need this information, the purposes for which We will use it, and, where necessary, We will obtain Your explicit consent to use Personal Data.

Purposes of processing include:

  • Insurance quotations, arranging and administering insurance, claims, renewals, and adjustments
    • Data: Name, address, contact details, gender, marital status, financial details, identification checks, risk info
    • Basis: Performance of a Contract
  • Legal and regulatory compliance
    • Data: Name, address, contact details, gender, marital status, financial details, identification checks
    • Basis: Legal Obligation
  • Financial crime and fraud detection
    • Data: Credit history, score, fraud check data, sanctions list data, identification data, financial details
    • Basis: Legal Obligation & Legitimate Interests
  • Business operations and administration
    • Data: Name, address, contact details, technical logs, business info, order details, complaint handling, support interactions
    • Basis: Recognised Legitimate Interest
  • Customer relationship management
    • Data: Name, contact details, order/account history, policy details, claims details, complaint details, support communications
    • Basis: Performance of a Contract & Legitimate Interests
  • Communication monitoring
    • Data: Call recordings, time/date of call, number dialled, caller ID
    • Basis: Legitimate Interests
  • Marketing (CLSQ’s own services/products)
    • Data: Name, contact details, marketing preferences, purchase/order history
    • Basis: Legitimate Interest & Consent
  • Website usage monitoring
    • Data: IP address, browser type, OS, pages visited, session duration
    • Basis: Legitimate Interest
  • Payment processing and credit facilities
    • Data: Name, address, bank details, card details, credit checks
    • Basis: Performance of a Contract & Legitimate Interest
  • Internal administration within CLSQ group
    • Data: Name, contact details, order/account info, policy/claims data
    • Basis: Legitimate Interest
  • Bonds and Estate Administration services
    • Data: Personal details of policyholders and beneficiaries; name, address, contact details, gender, marital status, financial details, identification checks, risk info
    • Basis: Performance of a Contract & Legal Obligation

Cookies
Sometimes it is useful for the CLSQ website to remember You when You come back. This is done by storing a small file on Your computer, known as a "cookie." We do not use cookies to store Personal Data nor link non-Personal Data in cookies with Personal Data about specific individuals.

Personal Data About Others
We may collect Personal Data about other individuals, such as employees, clients, family members, or members of Your household. If You give Us information about another person, it is Your responsibility to ensure You have a lawful basis for transferring their Personal Data and that the person knows why and how CLSQ uses it.

We will get Your express opt-in consent before sharing Personal Data with any third party for marketing purposes.

Opting Out
You can ask Us or third parties to stop sending You marketing messages at any time by logging into the website and adjusting preferences or by contacting Us directly.

Opting out of marketing does not affect processing carried out before withdrawal, nor does it prevent Us from contacting You in relation to products or services requested from Us.

Sharing Your Data
If You request a quote or purchase a product, Your Personal Data may be shared with third parties including:

  • Regulatory, dispute resolution, or law enforcement bodies
  • Other insurance organisations including reinsurers
  • Fraud prevention and credit reference agencies (who may keep a record of the search)
  • Other relevant third parties within Our structure or prospective buyers of CLSQ

We will only share Your information in compliance with data protection laws.

Transfer and Storage of Your Data Overseas
Personal Data may be transferred to countries outside the UK but will always be handled securely and in accordance with English law.

Data Retention
CLSQ will only keep Personal Data for as long as necessary to provide services and fulfil legal and regulatory obligations, in line with Our data retention policy.

Data Subject Rights
You have rights over Your Personal Data, including:

  • Right to object to processing
  • Right to request a copy of Your Personal Data
  • Right to update or correct inaccurate information
  • Right to withdraw consent
  • Right to request deletion of data no longer needed
  • Right to restrict processing in certain cases
  • Right to complain about how Your data is handled

Who to Contact
If You wish to exercise Your rights or have queries, contact our Compliance Officer:

  • Address: 26 Kings Hill Avenue, West Malling, Kent ME19 4AE
  • Email: compliance@clsq.com
  • Telephone: 01732 753 910

If dissatisfied, You may complain to the Information Commissioner’s Office (ICO):

Changes to this Data Privacy Notice
We may amend this notice from time to time to remain up to date or comply with legal requirements. Significant changes will be posted on Our website.