Interview with Faye Rogers
What does your role at CLSQ involve day to day?
Day to day, my role centres on underwriting Estate Administration risks, with the aim of minimising the Insured’s liability and avoiding unnecessary delays in the distribution of an estate. Alongside the underwriting itself, I spend a good deal of time refining our policy wordings, supporting scheme enquiries and helping to develop new products and systems, and I provide guidance to colleagues and clients on the more complex bond queries that come across my desk.
What brought you into underwriting and what do you enjoy most about it?
I qualified as a solicitor and worked in conveyancing and over time I came to realise that a traditional legal career wasn’t the right path for me. I wanted to put my legal training to use in a different way, and that led me into Estate Administration underwriting in London in 2012. What I enjoy most is the investigative side of the work, it often feels like piecing together a jigsaw with one piece missing, along with the satisfaction of finding a practical solution to a genuinely complex case.
What do you focus on most when assessing a case?
It varies according to the type of risk, but my attention usually falls on the research and enquiries that have been carried out, the background and lifestyle of the deceased, and the reliability of the information I have been given. Taken together, those elements tell me a great deal about where the real exposure lies.
What is one of the most interesting cases you have worked on, and why has it stayed with you?
It is difficult to single one out, but missing beneficiary cases are often the most fascinating. When you begin tracing a family tree, you can find yourself uncovering connections to wartime events and the social stigmas of past generations, and the family histories that emerge can be genuinely compelling. Those are the cases that tend to stay with me.
What do you value most about being part of the CLSQ team?
What I value most is how well aligned we are as a team, and the way everyone’s individual strengths are recognised. CLSQ is a forward-thinking, family-friendly employer that listens to its people and supports their development, whatever their working pattern, and it is refreshing to work somewhere that makes you feel genuinely valued and supported.
If you want to find out more about how CLSQ’s Estate Administration team can support you and your clients. Get in touch with Faye and the team to discuss your next Estate Administration case.
